Return & Refund Policy

Thank you for your purchase. We hope you are satisfied with your purchase. However, if for any reason you are not completely satisfied with your purchase, you can return it to us. See below for more information about our return policy.

RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The product must be in the same condition as you received it and undamaged in every way.

RETURN PROCESS
To return an item, please contact customer service to obtain a return address. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].

Your return shipping is free in some cases. If you return an item and the reason for the return is not the result of an error by Zellabe.com, the cost of return shipping will be deducted from your refund.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from receipt of your item to process your return or exchange. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

perishable goods
underwear
gift cards
customized items
digital products

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions regarding our return policy, please contact us at our Support Center.

NOTE

If the return is caused by the consumer, the consumer shall be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If, for reasons on our side, the goods received are damaged or incorrect, the consumer does not need to bear the shipping fee for this reason.