FAQ
GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send a confirmation email to track the status of your order.
Can I change my order?
We can only change orders that have not yet been processed for shipping. Once your order has the status "preparing for shipment," "shipped," or "delivered," we cannot accept any changes to your order.
PAYMENT
What payment methods do you accept?
We accept the following 2 main payment methods:
● PayPal
Zellabe primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.
● Secure credit card payment
We can also accept credit card payment with Visa, MasterCard, American Express, and Discover.
What currency will I be charged in?
All our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding exchange rate for the currency you select depending on which website you are on.
Do you offer payment options in 3 or 4 installments?
We accept payment in 3 installments.
SHIPPING
Where do you ship?
We ship worldwide, including Asia, North and Central America, Europe, and Oceania, and offer payment via PayPal and credit card.
How long does it take to ship my order?
Once you have placed your order, it usually takes 3 to 7 days to process it.
The shipping time depends on the delivery method you have chosen.
How can I track my package?
Once you have placed your order, we will send a confirmation email to track the status of your order.
What happens if I am not at home?
If you are not at home, a new delivery will be made the next day, or the delivery partner will contact you to schedule a new delivery date depending on the country and delivery method you choose.
You may also need to go to your local post office to pick up your package if it cannot be delivered to you.
RETURNS
Do you accept returns?
We accept returns under the following conditions:
The item must have been sold in our online store
The item must not have been used in any way
A return or exchange request must be made within 14 days after delivery
To request a return, please contact our customer service.
Can I exchange an item?
We accept exchanges, and they follow the same conditions as returns
To request an exchange, please state that you want to exchange your item for another item when you prepare your return with our support.
Are returns free?
To return an item, please contact customer service to obtain a Return Address. After receiving the address, place the item securely in its original packaging and include your proof of purchase.
Your return shipping is free in some cases. If you return an item and the reason for the return is not the result of an error by Zellabe.com, the cost of return shipping will be deducted from your refund.
How long does it take to process a return?
Returns are confirmed within 14 days after the package has been received at our warehouse.
Once your return has been accepted, the refund, exchange, or credit will be issued within 14 days after our services have accepted your return.
If you still have any questions or concerns, please contact us at our Support Center.